Need a Hand?

We're Here to Help

If disaster has affected you, your family, your home, your farm or your community, you don't have to navigate recovery alone.

We'll help you find practical support, connect you with available assistance and point you in the right direction.

Take one step at a time. We'll walk with you.

What Do You Need Help With Today?

My home has been damaged
My farm has been affected
Animals or Livestock
Emotional Wellbeing
Insurance
Volunteers
Grants or Paperwork
Practical Help
Cleaning & Clearing
Material Aid

Your Recovery Journey

Recovery happens in stages. We're with you at every step.

1. Immediate Safety
Ensure you and your loved ones are safe. Check on others.
2. First 24 Hours
Access urgent care, shelter, food, water and critical support.
3. First Week
Understand what has happened and begin the next steps.
4. Recovery Support
Get practical and emotional support. Apply for assistance.
5. Rebuilding
Repair, replace and restore what matters most.
6. Long-Term Recovery
Rebuild stronger and support community resilience.
Not Sure Where to Start?
That's okay. Most people don't.
Start here.
  • Are you safe?
  • Is anyone injured?
  • Do you have somewhere to stay?
  • Has the danger passed?
  • Let's look at what's next
Contact Us
Request Assistance
ADRO Help
Before You Leave
A few important things to check:
  • Take photos of damage
  • Contact your insurer
  • Register with recovery providers
  • Collect important documents
  • Check on family, friends and neighbours
  • Record expenses
  • Collect receipts
Download Checklist

Ready to Reach Out?

We're Here For You

You don't have to do this alone!

1300 71 71 50
Monday - Friday 9am-5pm (AEST) 
Saturday & Sunday 10am-3pm
hello@disaster.org.au
Online Chat
When available, you'll see the pop-up
Online Request
Complete the online assistance request form below
Connection Hub or Recovery Camp

If you're in an area affected by a recent disaster, we may be there. We sometimes set up Connection Hub's and Recovery Camps to better manage the volume of requests for assistance.

If you know we're in your area, please drop in and have a chat with a Coordinator. If you're unsure if we're in your area right now, contact us directly, or complete the Request for Assistance form below.

We work with many other organisations, including other relief and recovery agencies, community groups, not-for-profit organisations and local councils, so they may also know of our imminent arrival or be able to advise you. We also communicate with emergency services during times of disaster, so they're almost certain to know about our arrival.

By following our Facebook page, you can keep up to date with our recovery venues and assistance in your area.

Online Request For Assistance

Complete the Online Form

If you'd like our assistance, registering a Request for Assistance is the easiest way to reach us. It's easy and takes just a couple of minutes.

Simply complete the following form with as much information as possible and click "submit".

If you require assistance with a people, animals or livestock, please ensure you mention this on the registration so that we can prioritise your request.

If you are in immediate danger, please call 000 for assistance - we do not provide emergency services (police, fire or ambulance).

During times of disaster, we may experience a surge in requests. We aim to work through all requests within 24 hours, during which time you will be contacted by one of our representatives.

Please note: We can only provide assistance in areas where it is safe to do so, and clearance authorisations have been provided by relevant authorities.

In an emergency, call 000

For SES assistance, call 132 500